Admin Services for Trades Businesses – Office Support That Keeps You Moving Running a trades business means long days on the tools, tight schedules, and constant problem-solving on-site. What often gets pushed to the side is the office work — emails, enquiries, calendars, paperwork, follow-ups, and customer service. That admin doesn’t disappear. It piles up. Hello, I’m Mara, your Office Administrator at BlueWood Office. If you need help staying on top of the admin and customer service side of your trades business, send us a few details about your current setup. We’ll review it and come back to you with a practical admin support plan that fits how you actually work. Why Trust BlueWood Office with Your Admin and Customer Service? I work with tradespeople every day to clear administrative clutter and bring structure back to their business. From handling first enquiries and scheduling jobs, to managing emails and digital paperwork — we make sure everything is: Sorted Filed Follo...
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5 Must-Have Website Features for Tradespeople
Hi folks – Conrad here 👋 I’m a carpenter, tutor, and founder of BlueWood Office and BlueWood Handyman. I help tradespeople like us build better businesses — and that includes building better websites.
Most tradies now know they need a website. But far too many of us have websites that just sit there doing nothing — no leads, no bookings, and no admin time saved. That's not good enough anymore. So here's the question: is your website doing any actual work for you?
In this guide, I’m going to walk you through 5 essential features every tradesperson’s website should have to actually make your life easier — not harder.
Think of it like this — online reviews are today’s version of word of mouth. If your customers love your work, you want that praise right at the top of your website. Not in a dusty testimonial page that no one visits. Not copy-and-pasted quotes that look fake. I mean real, live, automatic reviews from your Google Business Profile.
I use the Elfsight Reviews widget on my site to automatically display my latest reviews — it’s front and centre. It builds trust instantly, especially when you pair it with a visible star rating badge.
📋 2. Enquiry Form Connected to Your CRM
Your website should have a dedicated enquiry page with a proper form that captures all the basics: name, address, job type, phone, email, and a short message. You can even let them upload photos.
I link my enquiry form to Zoho CRM, so everything gets saved in one place. From there, I can send estimates, follow-ups, reminders — the works.
Set up an auto-reply like: “Thanks for your message. Please fill out the enquiry form here: [link].” It saves you replying immediately while still giving the client something to do.
Tip: Use WhatsApp Business with a virtual number so your personal contacts stay separate.
🧱 Bonus: Your Website Is Just the Tip of the Iceberg
Behind these tools is a whole ICT system that supports your business — marketing and sales, admin and customer care, bookings, and finance. I call this the F-SMART-F framework and I’ll be covering it more in upcoming posts.
If this post gave you an “aha!” moment about your own site, feel free to share it, comment below, or give the YouTube video a like. Let’s build better businesses — one solid website at a time.
Written by Conrad – Carpenter, Tutor, ICT Consultant, and Trades Business Advocate
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